How to Switch Internet Providers in 2025 – A Step-by-Step Guide by Veenet Africa

In today's digital world, fast and reliable internet has become a basic utility whether setting up a cozy home office in Kilimani or managing a growing business in Upper Hill. 

At Veenet Africa, we understand that getting connected should be simple, seamless, and tailored to local needs. 

This step-by-step guide will walk you through how to install broadband (ADSL or DSL) in your home or commercial premises with ease

Why Broadband?

Broadband provides high-speed internet using telephone lines (DSL/ADSL), fiber optics, or wireless connections. In Kenya, DSL and fiber have become common in urban and peri-urban areas, enabling everything from streaming and virtual meetings to powering point-of-sale systems and smart devices.

Step 1: Subscribe to a Broadband Service

Before anything else, contact a licensed Internet Service Provider (ISP)—like Veenet Africa. We offer dedicated and shared broadband packages to suit different needs:

• Residential: Smooth streaming, smart home support, remote work.
• Commercial: High-speed, secure, and scalable for multiple users or branches.

Bonus: Veenet Africa offers on-site consultation and site surveys across major Kenyan towns.

Step 2: Unbox Your Broadband Kit

Once subscribed, you’ll receive a broadband installation package that typically includes:

ADSL modem/router (with power adapter)
Telephone cable
Ethernet (Internet) cable
ADSL splitter
Phone filters
Installation guide

Step 3: Setting Up the System.

.

1. Connect the ADSL Splitter

Unplug your landline from the wall socket. Insert the ADSL splitter into the socket. This separates digital (internet) signals from analog (phone) signals.

2. Connect Your Phone

Plug your landline into the port on the splitter labeled “Tel”. This allows voice calls without interfering with your internet.

3. Connect the Modem/Router

Using the provided telephone cable, connect the DSL port on the splitter to the DSL port on the router. This establishes your internet link.

4. Connect Your Device

Take the Ethernet cable and plug it into one of the LAN ports on the modem/router. Plug the other end into your computer or laptop. This gives a stable wired connectionideal for workstations or business systems.

5. Power Up

Connect the router’s power adapter to an outlet and switch it on. The lights will blink, then stabilize confirming it’s connected to the broadband signal.

Note: Veenet offers both plug-and-play and technician-assisted installation for added peace of mind

Step 4: Go Online

Open a browser on your PC or phone. You should now be connected. If not, use the user manual to log into the router dashboard and activate the internet with the credentials provided by Veenet Africa.

Kenyan Dynamics to Consider

• Power Outages: Invest in a UPS to protect your router from power surges and downtime.
• Building Infrastructure: In high-rise buildings, fiber installation may be more reliable than DSL. Veenet Africa advises landlords and developers on the best setup.
• Expansion: For businesses in malls, schools, or multi-tenant offices, we offer scalable broadband packages and dedicated support.

Final Tips from Veenet Africa

• 
  Always filter your other landline extensions to avoid noise interference.
• For Wi-Fi, position your router centrally for better coverage especially in maisonettes or multi-floor offices.
• Contact Veenet.africa support if lights on your router aren’t steady after boot-up.
  

Let Veenet Africa Handle the Heavy Lifting

Whether you're in Rongai, Westlands, or Kisumu, broadband installation shouldn't be a hassle. 

We offer:

• Tailored packages
• Professional setup
• Local support teams
• Reliable, high-speed connections

Ready to Get Connected?

Call/WhatsApp: 0758 353 533

Email: sarah@veenet.africa

Website: www.veenet.africa

Stay ahead in the digital era with Veenet Africa Kenya’s trusted broadband partner.

Bringing the Internet closer to you one building at a time