How to Switch Internet Providers in 2025 – A Step-by-Step Guide by Veenet Africa

Thinking of Switching Internet Providers?

Here’s How to Make the Move Smoothly

If you’ve ever felt frustrated with slow speeds, unreliable service, or high costs from your current internet service provider, you’re not alone. Many customers switch ISPs every year looking for better value, speed, and customer experience. Whether you’re moving to a new area or simply want a change, switching ISPs doesn’t have to be stressful 

Veenet Africa is here to guide you through the process.

                

Here’s a step-by-step breakdown to make your transition seamless:

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1. Do Some Research on Other Internet Providers

Start by exploring which ISPs are available in your area. Look at connection types (fiber, cable, wireless), speeds, and pricing. If you’re in Kenya, check if Veenet Africa services your location—we offer affordable, high-speed internet with reliable customer support. Compare promotional deals, long-term pricing, installation fees, and contract requirements before settling on a new provider.

💡 Tip: Just because you’ve been with your current provider for years doesn’t mean there isn’t something better out there!

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2. Check for Cancellation Fees

Before making the switch, find out if your current ISP has cancellation fees. If you're under contract, you may need to pay early termination fees. However, if you're moving or nearing the end of your contract, you could avoid extra costs. Don’t forget to check if your TV or phone services have separate fees if they’re bundled.

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3. Ask Your Current Provider for a Discount

If high prices are your main issue, call your provider and let them know you're considering switching. Many providers will offer discounts or match competitor deals to keep you. If they don’t offer anything worthwhile—don’t worry. Veenet Africa offers transparent pricing with no hidden fees.

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4. Sign Up With a New Internet Provider

Once you’ve done your homework, sign up with your new ISP. With Veenet, you can do this online, through WhatsApp, or by calling our customer care. Our packages are flexible, with options suited for both personal and business use.

🌐 Explore our current deals on veenet.africa or contact us at 0758 353 533.

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5. Schedule Installation

Coordinate your new installation with the expected cancellation of your current provider. At Veenet Africa, we offer quick and efficient installations—whether you prefer professional help or want to do it yourself with our user-friendly guides.

Need help setting up? Our technicians are ready to assist you within 24–48 hours of signup.

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6. Cancel Your Old Internet Service

Once your new internet is up and running, go ahead and cancel your previous provider. It’s best to do this after your new service is live to avoid downtime. Most providers will require you to cancel over a phone call, so plan accordingly.

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7. Return Any Rented Equipment

Don’t forget to return any routers, modems, or decoders rented from your old ISP. Some charge hefty fees for unreturned gear, so confirm the return process and timelines.

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Ready to Switch to Veenet Africa?

Switching providers can feel overwhelming, but when you partner with the right team, it’s a breeze. At Veenet Africa, we’re committed to offering affordable, high-speed internet with local support you can count on. Whether you're running a business, gaming, streaming, or working from home—we’ve got a plan that fits you.

Call or WhatsApp us at 0758 353 533
Email: sarah@veenet.africa
Visit: www.veenet.africa

Let’s connect you to a better internet experience.